artist & illustrator
Store Policy & FAQ
Payment Options
Payments are processed securely via PayPal, Debit/Credit card, Apple Pay, or Google Pay depending on your preference, and purchases are processed in British Pound Sterling (GBP £) at the checkout.
There is now a currency drop-down on the main shop page that will convert the prices listed to other currencies for international customers, however the final total is subject to exchange rates set by the payment processor you choose, and may vary slightly once you reach the checkout
Credit card information is never disclosed to me and the checkout process is secured by HTTPS/TLS encryption
Holiday Shipping
The recommended final order dates for your package to arrive on time for Christmas 2024 are as listed below. Please be aware that these are guidelines only and I cannot guarantee anything, shipping delays can and do happen outside of my control, so order as early as possible to be safe:
UK: 16th December
ROI: 10th December*
Europe: 5th December*
USA: 3rd December*
Rest of the World: 3rd December*
*These are all assuming you have purchased International Standard shipping - please do not get International Economy shipping for holiday gift orders as it very likely won't arrive on time!
My shop will be closing for the holidays for international orders on the 11th of December - all international orders placed after this date will be shipped in the New Year
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Reminder that if you've missed the deadline to get someone a gift you can always send them a CosmosKitty.com gift card via email here - instant delivery with no shipping needed :)
Shipping
Processing times
(i.e. how long it takes for your package to be posted by me)
Orders are prioritised based on the shipping speed you have selected, in order to stagger dispatch times for me so packaging them is more manageable:
UK Tracked 48 | International Tracked: 3 - 6 Business Days
UK 1st Class | International Standard: 5 - 10 Business Days
International Economy: 1 - 3 Weeks
Note: If you're ordering during the holiday period I will be taking time off my other work to increase my usual dispatch speed to hopefully get everyone's packages out faster! :)
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Delivery Estimates
(i.e. how long the shipping company takes to deliver your parcel)
All packages are sent via Royal Mail (which operates under Parcelforce Worldwide/GLS in some countries) and the following services are available:
United Kingdom
1st Class: 1 - 3 Business Days
Tracked 48: 1 - 2 Business Days
Tracked 24: 1 Business Day
Europe
International Economy: 2 - 12 Weeks
International Standard: 3 - 5 Business Days
International Tracked: 3 - 5 Business Days
Rest of the World
International Economy: 2 - 12 Weeks
International Standard: 5 - 7 Business Days
International Tracked: 5 - 7 Business Days
Note: Any shipping options that do not say "tracked" do not have tracking services
Shipping Costs
If you would like to know the shipping costs for your order you can see this on your cart page, you should be able to enter your shipping address for an estimate without having to go through the checkout
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply, I recommend looking for your regions guidelines on ordering from Northern Ireland and/or the EU if you're unsure. I'm also not responsible for any delays due to customs and this will need to be handled by the buyer.
For EU customers - I'm based in Northern Ireland which still has freedom of movement of goods between the EU, and there should be no additional customs fees.
Returns & Damaged Goods
Returns and cancellations
Return Times
For items already shipped:
Contact me within: 14 days of delivery
Ship items back within: 31 days of contacting me
Order Cancellation Window
If you wish to cancel an order and be immediately refunded this must be done before the package has shipped, otherwise any refunds will not be given until the item has been returned to me. To avoid this please ideally contact me within 24 hours of ordering.
Exceptions
Because of the nature of these items, unless they arrive damaged or defective, I can't send replacements or refund for:
- Custom or personalised orders
- Digital downloads
Returning the items
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Refund Payment Method
Refunds can only be refunded to the original PayPal account or payment card that was used to make the purchase.
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Damaged/Lost Goods
Reporting a damaged package
If your package was damaged during shipping and the items inside have arrived in bad condition I'm happy to send a replacement under the condition that you provide images of the damaged parcel and items, otherwise I cannot file a claim with my shipping provider and get reimbursed
Reporting a lost package
Should a long enough period of time go by for an untracked parcel to assume that the package is not simply delayed, but is in fact lost in transit (this time period being 14 business days longer than the shipping estimate) please contact me and I will open a lost package claim with my shipping provider. I will be happy to send a replacement, but please be mindful of the disclaimer below.
Refunds for lost packages
To discourage online shopping fraud I do not offer refunds for lost or damaged packages, only replacements.
Other Policies
Orders sent to wrong address
It's the customers responsibility to give the correct shipping information, once the order has been shipped it's out of my hands and I won't resend another so please double check!
Artwork copyrights
When an original or custom piece is purchased, while you will own the physical artwork the copyright of the design is still retained by me as the artist. This means you cannot profit from the design or appropriate it without my consent, for example scanning and selling prints of the artwork you purchased would be strictly not allowed.
Frequently Asked Questions
How accurate are the measurements in the product descriptions?
Sizes are sometimes rounded off slightly by a margin of a couple centimetres so keep this in mind when planning on buying frames, if you need more exact dimensions for anything feel free to contact me about it.
Can I request a print/item of a certain artwork that's not listed?
In most cases no, these would come in batches too large to cater to the one person so unless it was requested by many people it would leave me with excess prints of the one artwork.
I do however have a storefront with a third party printing company where I can upload artworks on request, you can then purchase a print there and they will fulfill it on my behalf with some revenue going to myself - Visit CosmosKitty on TeePublic
Do you offer commissions or custom artworks?
I do! I offer this in both digital and traditional mediums - click here to see my commission prices
Can you add a custom message to the back of prints, such as a birthday greeting?
I do this free of charge for anyone who asks, just include what message you want the order details along with whether you want it printed or hand written, on a slip of paper or directly on the back of a print.
Is there a gift wrap option?
Not specifically as an extra service, but all orders are already wrapped in pretty packaging and you can mention that the order is a gift in the checkout details and I'll exclude any invoices, etc.